Logto uses token-based authentication. Two types of tokens are considered in billing:

Access tokens (including opaque tokens)

Refresh tokens

ID tokens are not counted at this time. Common scenarios that contribute to token consumption When a user signs in, they may consume one or two tokens, depending on whether the offline_access scope is requested:If offline_access is requested, both an access token and a refresh token are issued. (Consumes two tokens)Otherwise, only an access token is issued. (Consumes one token)When your app uses a refresh token to obtain a new token set:If “rotate refresh token” is enabled and certain criteria are met, both a new refresh token and a new access token are issued. (Consumes two tokens)If “rotate refresh token” is disabled, only a new access token is issued. (Consumes one token)When requesting an access token using certain grant types (e.g., client_credentials for machine-to-machine apps or token_exchange for user impersonation), an access token is issued. (Consumes one token)

Logto’s organization feature is designed for multi-tenant applications.

If you need one universal user pool, where a single identity can access multiple organizations, use the organization feature.

If you have multiple clients, each requiring a separate user pool, create a Logto tenant for each.

Our pricing is based on each Logto tenant. Each Logto tenant starts at $16 + add-ons. More details: Logto Pricing & Billing

Within the Logto Cloud Console, you will come across multiple prompts and options suggesting an upgrade if we detect your desire for a higher quota or access to premium features. You can easily navigate to "Settings" and select "Your plan and billing" to choose a suitable plan and proceed with the checkout process.

Absolutely! You have the flexibility to manage your plan on your own. However, it's important to note that each plan offers different features and quotas. Prior to downgrading, ensure that you meet the criteria of the lower-tier plan. Once you meet the eligibility requirements, you can proceed with the downgrade. Please be aware that your current billing cycle ends instantly, and it will start a new billing cycle under the new plan.

When considering a downgrade to a lower-tier plan, it's important to ensure that you meet certain criteria before making the switch. Once you meet these criteria, you can proceed with the downgrade.It's worth noting that both downgrades and upgrades take immediate effect. Your quota will be immediately shifted to the Free plan quota. Your base price will be adjusted proportionately, and any refunds owed to you will be deducted from your current bill.

We regret to hear that you have chosen to discontinue using Logto. Before proceeding, please consider the following options:

Safely migrate your critical data and resources to an alternative platform or storage solution.

Delete any unnecessary data and the tenant associated with your account.

Feel free to reach out to us for expert assistance during this process.