There are two situations.If you are in the Free plan, and your MAU either surpasses 0.5M token limit or the monthly active users (MAU) limit, to guarantee a seamless experience, it is necessary to upgrade to the pro plan. We will inform you of this situation through in-product notifications and email communications.If you are in the Pro plan, fortunately, our MAU quota is unlimited but there may be some circumstances that your app is super active and surpasses 1M token limit. In this case, please contact us to request more, and we may add charges once we finalize the pricing of this part in the near future.Our plans are soft limit. Your data and resources will still be available in your tenant. However, if you don't take action for a period of time, we'll suspend your tenant. We'll keep the sign-in functionality before we suspend the tenant.

Within the Logto Cloud Console, you will come across multiple prompts and options suggesting an upgrade if we detect your desire for a higher quota or access to premium features. You can easily navigate to "Settings" and select "Your plan and billing" to choose a suitable plan and proceed with the checkout process.

Absolutely! You have the flexibility to manage your plan on your own. However, it's important to note that each plan offers different features and quotas. Prior to downgrading, ensure that you meet the criteria of the lower-tier plan. Once you meet the eligibility requirements, you can proceed with the downgrade. Please be aware that your current billing cycle ends instantly, and it will start a new billing cycle under the new plan.

When considering a downgrade to a lower-tier plan, it's important to ensure that you meet certain criteria before making the switch. Once you meet these criteria, you can proceed with the downgrade.It's worth noting that both downgrades and upgrades take immediate effect. Your quota will be immediately shifted to the Free plan quota. Your base price will be adjusted proportionately, and any refunds owed to you will be deducted from your current bill.

Logto's open-source version is free to use forever. Developers can self-host it for their personal projects, and companies can also employ it for self-hosted instances. However, it's important to note that when using Logto's open-source version, we offer community support (GitHub and Discord) and do not provide other types of customer support.Regarding features, we aim to ensure that Logto Open-source maintains feature parity with Logto Cloud, especially the core problem space of Logto: identity management. However, there may be some feature gaps in the open-source version due to its origin as a product. For example, capabilities like Logto tenants and Logto account profile management may be limited.

We regret to hear that you have chosen to discontinue using Logto. Before proceeding, please consider the following options:<ul>

Safely migrate your critical data and resources to an alternative platform or storage solution.

Delete any unnecessary data and the tenant associated with your account.

</ul>Feel free to reach out to us for expert assistance during this process.

We operate Logto as a formal business, diligently working towards our vision and ambitious goals. In the event of any unforeseen circumstances, it's important to note that Logto is not only responsible for securing and processing your data but also an open-source project actively maintained and contributed to by a dedicated community of developers. You can smoothly migrate to Logto OSS for self-hosting and we‘ll help export your data.