Effective date: Nov 24, 2025
These Terms of Service ("Terms" or "Agreement") govern the use of Logto Cloud, an authentication and authorization managed service provided by Silverhand Inc., a Delaware corporation located at 2810 North Church Street, Wilmington, Delaware, 19802, United States ("Silverhand", "Logto", "we", "us").
By creating a Logto Cloud account or using any Logto Cloud services, the Customer agrees to be bound by these Terms.
The legal entity or individual entering into this Agreement and responsible for all activity under its Logto Cloud account.
A logically isolated environment within Logto Cloud created by the Customer. Tenants are configurations under the Customer account, not separate customers.
The managed authentication and authorization platform provided by Logto, including its APIs, user interface, and associated components.
Any personal data that Logto processes on behalf of the Customer through the Services.
Operational, diagnostic, and performance data generated automatically by Logto Cloud, such as feature usage metrics, API request patterns, and system performance information. Usage Data does not include Customer Data.
Personal data Logto processes as a controller in connection with the Customer’s Logto Cloud account, such as administrator contact details, billing information, support communications, and account-level activity. Account Data is governed by the Privacy Policy and is not Customer Data under this Agreement. For more information about how Account Data is processed, please refer to the Privacy Policy.
When Logto processes Customer Data as a processor on behalf of the Customer, the Data Processing Addendum ("DPA") is incorporated into and forms part of this Agreement. By using Logto Cloud, the Customer agrees to the DPA without requiring a separate signature.
Customer agrees to pay the fees associated with its selected subscription plan or order form.
Customer must provide valid payment information and authorizes Logto to charge all applicable fees. Invoices are due within 30 days unless otherwise stated.
Logto may suspend access to the Services for non-payment.
Fees exclude taxes. Customer is responsible for all applicable taxes except those based on Logto’s income.
This Agreement begins when the Customer creates an account and continues until terminated.
Customer may cancel paid subscriptions at any time. Cancellation stops future billing but does not delete the Tenant.
Either party may terminate this Agreement for material breach not cured within 30 days. Logto may terminate immediately for non-payment.
Upon termination, access to the Services ends. Customer Data will be deleted or returned in accordance with the Data Processing Addendum. Customer may request data export if all fees are paid.
Logto grants Customer a limited, non-exclusive, non-transferable license to use the Services for its business needs.
Customer is responsible for actions of its users and must ensure compliance with these Terms.
Customer agrees not to:
Each party must protect the other party’s Confidential Information using reasonable care and may disclose such information only to personnel with a need to know and who are bound by confidentiality obligations.
Confidential Information excludes information that is public, independently developed, already known, or lawfully obtained from a third party.
Customer retains all rights to Customer Data. Logto does not claim ownership.
Logto processes Customer Data solely to provide the Services, in accordance with the DPA and Customer instructions.
Logto may collect and process Usage Data to operate, secure, and improve the Services. Usage Data does not include Customer Data.
If Customer connects third-party services (e.g., identity providers), Customer is responsible for reviewing their terms.
Logto will process personal data in accordance with its Privacy Policy at:
https://logto.io/terms/privacy-policy
Customer acts as the data controller for Customer Data and must fulfill all applicable legal obligations, including providing required notices and consents.
Customer Data is stored in the region selected during Tenant creation.
Only the subprocessors listed in the DPA process Customer Data. Subprocessors listed in the Privacy Policy process only Account Data.
Logto retains all ownership rights to the Services, software, and associated materials.
Customer grants Logto a perpetual, royalty-free license to use feedback and suggestions for improving the Services.
The Services are provided "as is" without warranties of any kind. Logto disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Logto does not guarantee uninterrupted, error-free, or secure operation.
Customer agrees to indemnify and hold Logto harmless against claims arising from Customer’s misuse of the Services or violation of these Terms.
To the maximum extent permitted by law:
Logto may update or modify the Services. Logto will provide notice if a change materially reduces the core functionality of the Services.
Neither party is liable for delays caused by events beyond reasonable control.
These Terms are governed by the laws of Delaware, USA.
These Terms, together with the DPA and referenced documents, constitute the entire agreement.
Logto may update these Terms by giving at least 7 days’ notice. Continued use of the Services constitutes acceptance.
Customer permits Logto to identify Customer as a user of the Services in marketing materials. No endorsement is implied. Customer may opt out of this usage at any time by notifying Logto at [email protected].
Customer may not assign this Agreement without Logto’s written consent.
If a provision is unenforceable, the remainder remains in effect.
Failure to enforce a provision does not constitute a waiver.